"Katie has her Master of Social Work and has been at SHHC for about six years. She is the Manager of Care Navigation, a role that encompasses social work services, care coordination, and advocacy for patients and the care coordination team. Having been a mentor to AmeriCorps members for several years, she has a good understanding of the value a year in AmeriCorps has on the population we serve as well as on the member. On a day to day basis it can be hard to see the bigger picture of how your service impacts the patient because many of my meaningful interactions with patients are over the phone. I decided to sit down and interview Katie to help clarify the broad impacts of my service."