"A youth came down to our health clinic one day at the 412 Youth Zone, a drop-in site for unstably housed youth. She had a toothache and needed assistance in finding a dentist nearby that could see her on short notice and would accept her insurance. Helping to schedule appointments is one of the many services we provide at the Youth Zone clinic, so I began researching dentist offices. After finding one that was accessible by bus route, I helped the youth call to schedule an appointment. A few minutes into the conversation, the receptionist asked for her insurance number. The youth realized she didn’t have her insurance card with her. As a result, we had to wait to make an appointment and delayed her receiving treatment."