Patient Navigator | National Health Corps

Service Position Description

Members Requested:

Host Site:

Pennsylvania Health Access Network

Position Status:

Filled

Year:

2017/2018

Site Supervisor

Name of Supervisor:

Patrick Keenan

Title:

Policy Director

Site Considerations

Accessible Via Public Transportation?:

This site is accessible via public transportation

If Yes, What Line/Route?:

All forms of public transportation come into Center City.

Does This Position Require a Personal Vehicle?:

Preferred, not required

Organization Dress Code::

Business casual – should be in accordance with the community site. Some sites may have stricter standards.

Expected Service Schedule::

The member will establish a regular schedule that fits the needs of the consumers we serve. Since many consumers work during the day, the member may need to switch between a traditional 9am to 5pm schedule to a 11:30am to 7:30pm to accommodate consumer schedules.

Organization Description and Mission::

The Pennsylvania Health Access Network (PHAN) is a statewide consumer-driven organization working to improve the quality and accessibility of the Commonwealth's health coverage options. Strengthening consumer voices in health equity discussions since 2007, PHAN focuses on rural and underserved communities. PHAN educates consumers, advocates, and organizations on policy issues that enhance the value, affordability, and outcomes of healthcare delivery. PHAN provides technical assistance, training, and coordination to regional and statewide groups. As navigators, PHAN has enrolled nearly 7,000 people in coverage in 51 of 67 counties through the Health Insurance Marketplace, Medical Assistance, and CHIP, and works with the newly insured to be engaged, informed consumers. PHAN runs a statewide consumer helpline. PHAN has a proven track record of leading effective campaigns and coalitions around key consumer issues, including Cover the Commonwealth for Medicaid Expansion, Housing as Health for supportive housing services in Medicaid, and Insure PA to ensure coverage gains and our health care safety net, including Medicaid, continue to receive support.

Community Need::

The Health Educator and Advocate role is to support the newly insured consumers PHAN enrolls in coverage as they access medical care, to help them understand their coverage, how to be a proactive patient in medical encounters, and to address low levels of patient activation through targeted education and support.

This position will be responsible for expanding current as well as developing new community sites for patient activation training and will further improve and develop the patient activation curriculum.

This position will also serve closely with PHAN’s navigators and when conducting community outreach to increase the community’s knowledge of this program, the member will need to be aware of health coverage eligibility criteria to make appropriate referrals to navigators when they encounter someone who is uninsured or ineligible for their current program.

Member Activities

Program or Project:

Patient Activation Program

Percentage of time over term member will spend with this program:

80%

Member Activities:

The member will engage and help to navigate newly insured consumers with care utilization. This will include explaining health coverage, its benefits, and the consumer’s rights under their coverage. The member will: Design new and revise existing health insurance coverage literacy materials and curriculum content. Collaborate with Health Navigators to conduct patient activation training with existing community sites, as well as identify new community sites to promote patient activation training. Recruit participants for the patient activation program through individual contacts and community outreach efforts. Educate newly insured consumers through one-on-one sessions as well as group sessions. Document participant progress following training. Collect stories from consumers that help improve patient activation or document key barriers faced by consumers.

Member Outputs:

Develop 10 new health insurance coverage literacy training modules. Establish 6 new community sites to promote and conduct patient activation training. Educate 1,500 consumers through patient activation training curriculum.

NHC performance measure(s) this activity falls under (if any). :

Deliver Information about Health Insurance, Health Care Access, and Health Health Education Capacity Building

Program or Project:

Direct Care Navigation

Percentage of time over term member will spend with this program:

10%

Member Activities:

The member will assist newly insured consumers with navigating care access, including finding a doctor, evaluating medical interactions, understanding and engaging in an individual treatment plan, and overcoming barriers consumers encounter. The member will: Assist consumers with identifying a primary care doctor Support consumers with follow through on their treatment plans (scheduling follow up appointments and tests.) Help consumers track their health care experiences.

Member Outputs:

Member will assist 50 consumers with care access and utilization services

NHC performance measure(s) this activity falls under (if any). :

Deliver Information about Health Insurance, Health Care Access, and Health Health Care Service Enrollment and Scheduling

Program or Project:

Coverage Navigation

Percentage of time over term member will spend with this program:

10%

Member Activities:

Member will make warm handoff referrals to navigators for assistance with health insurance enrollment services

Member Outputs:

Member will refer 100 consumers to a navigator for health insurance enrollment services

NHC performance measure(s) this activity falls under (if any). :

Deliver Information about Health Insurance, Health Care Access, and Health Benefits Programs Health Insurance Screening and Enrollment Assistance

Type of Individual Best Suited for Position

Please Describe the Traits that Will Help a Member Succeed in this Position :

Desire to improve people’s lives by connecting them to health care and a passion for social justice
Ability to work effectively and professionally in a fast-paced environment
Flexibility to vary your schedule and work environment with consumer needs
Knowledge of and ability to work and engage with the uninsured, under-served and under-represented populations
Passionate about health care access, equity, and social justice
Interest in health policy or healthcare-related systems
Desire to work actively on the ground with community residents
Independent worker who can self-motivate
Positive, optimistic, goal oriented attitude
Attentive to detail (this is critical to our work)
Willingness to build knowledge and action in underrepresented populations through community engagement and grassroots organizing tactics

Please List the Skills and/or Experience that Will Help a Member Succeed in this Position :

Some experience or interest in public health and community outreach
Knowledge of community outreach and engagement; organizing experience desired
An undergraduate degree preferred in social work, public health, or similar human services related-field
Intermediate computer skills and be able to type at least 40 wpm
The ability to travel throughout the City of Philadelphia
Bilingual candidates (Spanish & English) will be given top priority
Demonstrated ability meet deadlines, while managing and prioritizing multiple tasks
Excellent oral and written communication skills
Experience talking with people about or motivating people to take action on specific issues
Strong working knowledge of computers, software, and online applications

Printable Version

HealthEducator_PHANFINAL.docx_.pdf